Independent User Group for Amazon Connect Events

John Ing provided an update on TACUG and the plans on further expansion. 

Ryan Rayner & Arthur Nowak announced the launch of iRis your Amazon Connect Support Partner

John Dunne, AWS Principal Product Manager providing a recap from AWS re:invent 2025 and the 29 updates announced

Peter Grist, MD of YakTrak sharing the insights to help drive performance in the contact centre. A great integration between Yak Trak and Amazon Connect 

Dmitri Muntean from Sequence Shift providing key information on how to manage PCI DSS compliance with Amazon Connect 

A very interactive session from Andy Scott and Luke Jamieson of Operata sharing the insights available through Operata

Learning all the great work done across the APJ TACUG  community in the past 6 months. 

Thank you to our Sponsors.

Tom Morgan providing a demonstration of Nova Sonic and the latest on Voice to Voice AI

Alasdair Millar of Sabio sharing insights on Agentic Intelligence

Pavan Dusanapudi Solution Architect AWS providing an update on FCS

A very interactive session with Dan Bloy, Sequence Shift  on PCI DSS Complaince. 

A key element of the day are the 'Round Table' sessions where the community provided an update on 'The Success Wall' and 'Fantasy Feature Leagure'

Thank you to our Sponsors.

Jonathan Imes and Randy Layman shared what AVOXI can offer for a global cloud telephony solution

A great insight into Citizens Advice from their Contact Centre Architect Brian Budd

Richard Samuels and Markus Ring  of Cognigy talking about AI Agents and Amazon Connect

Eliza Taylor and Tom Morgan of Cloud Interact running through Apollo, Cloud Interacts AI Data Intelligence platform

A great live demonstration from Philip Tanner of E-On Energy on their video calling capability.

Ross Mitchell and Kevin McGachy of Sabio runninh through Gen AI email, Amazon Connect's new AI Pricing bundle and the new Amazon Nova Sonic

A key element of the day are the 'Round Table' sessions where the community created the 'Success Wall', 'Community Backlog' and 'What's on your mind'

Thank you to our Sponsors.

Guy Granger of Operata shared some great insights on what Operata can do to help understand what could be sabotaging your contact centre performance . 

The round table discussions allow organisations to really share, learn and collaborate on common challenges. 

Dmitri Muntean of Sequence Shift explaining the complexities of PCI Compliance 

Arthur Novak, Co-Founder of iCXeed shared how to leverage the full range of native AWS services with Amazon Connect to create real cognitive CX

An excellent interactive session with John Dunne AWS - building on the More, Better, Less, Different work with the group

Jonas Katzellenbourg, MD of Concentrix Catalyst Australia shared how Concentrix have assisted their clients manage risks with Amazon Connect intelligently

An insightful session shared by Paul Magee, CEO Auraya Systems on the challenges of Deepfake & Fraud

Thank you to our Sponsors.

An excellent interactive session with Arie Hazekamp, AWS - building on the More, Better, Less, Different work with the group

The power of Voice Biometrics & implications of GenAI shared by Paul Magee, CEO Auraya Systems

Ruben Opdenakker, Head of Product on how to solve the challenge of a mobile field force with Amazon Connect Mobile App from Ideal Systems. 

Cloud Interact sharing how to leverage all the data organisations have at their disposal when using Amazon Connect. 'Apollo' their insights tool.

Kevin McGachy and Stuart Dorman of Sabio sharing how automation can help understand what is going on in your contact centre. 

The round table discussions allow organisations to really share, learn and collaborate on common challenges. 

John reflecting on the group discussion around how to continue to optimise and get value from the adoption of Amazon Connect.