Asia Pacific & Japan Inaugural Event confirmed Thursday 1st May Melbourne Australia
Independent User Group for Amazon Connect Events
Please see below the up and coming events being hosted by the Independent User Group for Amazon Connect.
If you are interested in attending please use the relevant link below.
11:00 - 12:00 Thursday 27th March 2025
Webinar
An exclusive Webinar with Laurie McLaughlin, Co-Founder of Grey Space, who will share how they have leveraged their extensive knowledge and experienced of contact centres to develop the Discover product, which is now available for Amazon Connect
Our Supporters
Thank you to our supporters for this event
Our Supporters
Thank you to our supporters for this event
09:30 GMT Wednesday 26th February 2025
Defending (Amazon Connect) Contact Centres Against Fraud.
An insightful Webinar with Smartnumbers’ John Byron and Simon Ashton who discussed how Smartnumbers' cloud-based AI solutions help safeguard contact centres from fraud. Smartnumbers is the only Amazon Connect Ready fraud detection platform
2nd Independent User Group for Amazon Connect
Interactive AWS Session
Interactive AWS Session
Interactive AWS Session
An excellent interactive session with Arie Hazekamp, AWS - building on the More, Better, Less, Different work with the group
Voice Biometrics
Interactive AWS Session
Interactive AWS Session
The power of Voice Biometrics & implications of GenAI shared by Paul Magee, CEO Auraya Systems
Mobile Connect
Interactive AWS Session
Mobile Connect
Ruben Opdenakker, Head of Product on how to solve the challenge of a mobile field force with Amazon Connect Mobile App from Ideal Systems.
'Apollo'
Round Table Discussions
Mobile Connect
Cloud Interact sharing how to leverage all the data organisations have at their disposal when using Amazon Connect. 'Apollo' their insights tool.
Ambition Vs Reality
Round Table Discussions
Round Table Discussions
Kevin McGachy and Stuart Dorman of Sabio sharing how automation can help understand what is going on in your contact centre.
Round Table Discussions
Round Table Discussions
Round Table Discussions
The round table discussions allow organisations to really share, learn and collaborate on common challenges.
Optimisation & Value!
Optimisation & Value!
Optimisation & Value!
John reflecting on the group discussion around how to continue to optimise and get value from the adoption of Amazon Connect.
Themed Supporters
Event Supporters
How many testers does it take to make a phone call
The adoption of any new platform entails a large testing effort and a major part of any migration. However, it does not stop there. Once migrated, to optimise the new platform it is key to be able to deliver changes quickly without impacting the customer.
During this webinar you heard how Amazon Connect consumers have managed this through real life examples and how Nopaque is using AI and machine learning, which are intrinsic to Amazon Connect to not only reduce the testing effort but also reduces the likelihood of human error, thereby boosting overall efficiency.
AWS Deep Dive Session
A Deep Dive session with AWS Amazon Connect Product SME's focussing on key themes raised by the group members at the recent event in London.
1) Security & Privacy
2) Process Automation
3) Chat Translation and Pricing
4) Super 'non techie' Users
5) FCS Capabilities.
Inaugural Meeting - London
The first of it's kind!
The independent User Group for Amazon Connect broke new ground on 13th June 2024 at the London Stadium, which brought together the first group of Consumers, Partners, SME's and New Adopters to discuss all things Amazon Connect