Events@No6 - 20th November 2024
Interactive AWS Session
Interactive AWS Session
Interactive AWS Session
An excellent interactive session with Arie Hazekamp, AWS - building on the More, Better, Less, Different work with the group
Voice Biometrics
Interactive AWS Session
Interactive AWS Session
The power of Voice Biometrics and implications of GenAI shared by Paul Magee, CEO Auraya Systems
Mobile Connect
Interactive AWS Session
Mobile Connect
Ruben Opdenakker, Head of Product on how to solve the challenge of a mobile field force with Amazon Connect Mobile App from Ideal Systems.
'Apollo'
Round Table Discussions
Mobile Connect
Cloud Interact sharing how to leverage all the data organisations have at their disposal when using Amazon Connect. 'Apollo' their insights tool.
Ambition Vs Reality
Round Table Discussions
Round Table Discussions
Kevin McGachy and Stuart Dorman of Sabio sharing how automation can help understand what is going on in your contact centre.
Round Table Discussions
Round Table Discussions
Round Table Discussions
The round table discussions allow organisations to really share, learn and collaborate on common challenges.
The London Stadium - 13th June 2024
Inaugural Event
Inaugural Event
The first of it's kind!
The independent User Group for Amazon Connect broke new ground on 13th June 2024 at the London Stadium, which brought together the first group of Consumers, Partners, SME's and New Adopters to discuss all things Amazon Connect
Emerging Themes
Inaugural Event
An initial view on the emerging themes the user group are keen to understand and learn more about. During the day, a few more themes came to light which will be added to this list.
Interactive Discussions
The event had a different approach focusing on open table interaction rather than presentation. Using the More, Better, Less, Different structure.
AWS Engagement & Support
AWS Engagement & Support
It was great to have the support and engagement from the AWS team.
Membership & Attendance
AWS Engagement & Support
Membership & Attendance
We have started small, however now want to grow and expand the User group membership and attendance. Please register your interest and we will be in touch
Looking Ahead
AWS Engagement & Support
Membership & Attendance
Following feedback we are now starting to plan for future independent user group for Amazon Connect events not only in the UK but in other regions.
