Events@No6 - 20th November 2024

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An excellent interactive session with Arie Hazekamp, AWS - building on the More, Better, Less, Different work with the group

The power of Voice Biometrics and implications of GenAI shared by Paul Magee, CEO Auraya Systems

Ruben Opdenakker, Head of Product on how to solve the challenge of a mobile field force with Amazon Connect Mobile App from Ideal Systems. 

Cloud Interact sharing how to leverage all the data organisations have at their disposal when using Amazon Connect. 'Apollo' their insights tool.

Kevin McGachy and Stuart Dorman of Sabio sharing how automation can help understand what is going on in your contact centre. 

The round table discussions allow organisations to really share, learn and collaborate on common challenges. 

The first of it's kind!

The independent User Group for Amazon Connect broke new ground on 13th June 2024 at the London Stadium, which brought together the first group of Consumers, Partners, SME's and New Adopters to discuss all things Amazon Connect

An initial view on the emerging themes the user group are keen to understand and learn more about. During the day, a few more themes came to light which will be added to this list. 

The event had a different approach focusing on open table interaction rather than presentation. Using the More, Better, Less, Different structure. 

It was great to have the support and engagement from the AWS team. 

We have started small, however now want to grow and expand the User group membership and attendance. Please register your interest and we will be in touch

Following feedback we are now starting to plan for future independent user group for Amazon Connect events not only in the UK but in other regions.