22nd May - The 3rd Independent User Group for Amazon Connect - London
Independent User Group for Amazon Connect Events
Please see below the up and coming events being hosted by the Independent User Group for Amazon Connect.
If you are interested in attending please use the relevant link below.
Events@No6, 6 Alie Street London
Structure of the Day
A combination of themed spotlights, consumer shares, round table discussions ending with a drinks reception and networking.
Our Supporters
Thank you to our supporters for this event
1st Independent User Group for Amazon Connect APJ Event
The Silent Saboteurs
Round Table Discussions
Round Table Discussions
Guy Granger of Operata shared some great insights on what Operata can do to help understand what could be sabotaging your contact centre performance .
Round Table Discussions
Round Table Discussions
Round Table Discussions
The round table discussions allow organisations to really share, learn and collaborate on common challenges.
PCI Compliance
Round Table Discussions
PCI Compliance
Dmitri Muntean of Sequence Shift explaining the complexities of PCI Compliance
Cognitive CX
Managing Risks with Amazon Connect
PCI Compliance
Arthur Novak, Co-Founder of iCXeed shared how to leverage the full range of native AWS services with Amazon Connect to create real cognitive CX
Interactive AWS Session
Managing Risks with Amazon Connect
Managing Risks with Amazon Connect
An excellent interactive session with John Dunne AWS - building on the More, Better, Less, Different work with the group
Managing Risks with Amazon Connect
Managing Risks with Amazon Connect
Managing Risks with Amazon Connect
Jonas Katzellenbourg, MD of Concentrix Catalyst Australia shared how Concentrix have assisted their clients manage risks with Amazon Connect intelligently
Deepfake & Fraud
Deepfake & Fraud
Deepfake & Fraud
An insightful session shared by Paul Magee, CEO Auraya Systems on the challenges of Deepfake & Fraud
Event Sposnors
Deepfake & Fraud
Deepfake & Fraud
Thank you to our Sponsors.
Our Supporters
Thank you to our supporters for this event
11:00 - 12:00 Thursday 27th March 2025
Webinar
An exclusive Webinar with Laurie McLaughlin, Co-Founder of Grey Space, who shared how they have leveraged their extensive knowledge and experienced of contact centres to develop the Discover product, which is now available for Amazon Connect
09:30 GMT Wednesday 26th February 2025
Defending (Amazon Connect) Contact Centres Against Fraud.
An insightful Webinar with Smartnumbers’ John Byron and Simon Ashton who discussed how Smartnumbers' cloud-based AI solutions help safeguard contact centres from fraud. Smartnumbers is the only Amazon Connect Ready fraud detection platform
2nd Independent User Group for Amazon Connect
Interactive AWS Session
Interactive AWS Session
Interactive AWS Session
An excellent interactive session with Arie Hazekamp, AWS - building on the More, Better, Less, Different work with the group
Voice Biometrics
Interactive AWS Session
Interactive AWS Session
The power of Voice Biometrics & implications of GenAI shared by Paul Magee, CEO Auraya Systems
Mobile Connect
Interactive AWS Session
Mobile Connect
Ruben Opdenakker, Head of Product on how to solve the challenge of a mobile field force with Amazon Connect Mobile App from Ideal Systems.
'Apollo'
Round Table Discussions
Mobile Connect
Cloud Interact sharing how to leverage all the data organisations have at their disposal when using Amazon Connect. 'Apollo' their insights tool.
Ambition Vs Reality
Round Table Discussions
Round Table Discussions
Kevin McGachy and Stuart Dorman of Sabio sharing how automation can help understand what is going on in your contact centre.
Round Table Discussions
Round Table Discussions
Round Table Discussions
The round table discussions allow organisations to really share, learn and collaborate on common challenges.
Optimisation & Value!
Optimisation & Value!
Optimisation & Value!
John reflecting on the group discussion around how to continue to optimise and get value from the adoption of Amazon Connect.
Themed Supporters
Event Supporters
How many testers does it take to make a phone call
The adoption of any new platform entails a large testing effort and a major part of any migration. However, it does not stop there. Once migrated, to optimise the new platform it is key to be able to deliver changes quickly without impacting the customer.
During this webinar you heard how Amazon Connect consumers have managed this through real life examples and how Nopaque is using AI and machine learning, which are intrinsic to Amazon Connect to not only reduce the testing effort but also reduces the likelihood of human error, thereby boosting overall efficiency.
AWS Deep Dive Session
A Deep Dive session with AWS Amazon Connect Product SME's focussing on key themes raised by the group members at the recent event in London.
1) Security & Privacy
2) Process Automation
3) Chat Translation and Pricing
4) Super 'non techie' Users
5) FCS Capabilities.
Inaugural Meeting - London
The first of it's kind!
The independent User Group for Amazon Connect broke new ground on 13th June 2024 at the London Stadium, which brought together the first group of Consumers, Partners, SME's and New Adopters to discuss all things Amazon Connect