11:00 - 12:00 Thursday 27th March 2025
Webinar
An exclusive Webinar with Laurie McLaughlin, Co-Founder of Grey Space, who shared how they have leveraged their extensive knowledge and experienced of contact centres to develop the Discover product, which is now available for Amazon Connect
09:30 GMT Wednesday 26th February 2025
Defending (Amazon Connect) Contact Centres Against Fraud.
An insightful Webinar with Smartnumbers’ John Byron and Simon Ashton who discussed how Smartnumbers' cloud-based AI solutions help safeguard contact centres from fraud. Smartnumbers is the only Amazon Connect Ready fraud detection platform
How many testers does it take to make a phone call
The adoption of any new platform entails a large testing effort and a major part of any migration. However, it does not stop there. Once migrated, to optimise the new platform it is key to be able to deliver changes quickly without impacting the customer.
During this webinar you heard how Amazon Connect consumers have managed this through real life examples and how Nopaque is using AI and machine learning, which are intrinsic to Amazon Connect to not only reduce the testing effort but also reduces the likelihood of human error, thereby boosting overall efficiency.